Our customer is a leading independent service providers in the areas of tax, audit and advisory. They have over 5.45 Bn USD in revenues with 4,000 professional staff across 15 offices servicing clients. The firm provides robust compliance services and growth navigation solutions on complex business and financial matters through focused practice groups. With shorter decision-making chains, recruiting more senior personnel and right client servicing professional was mission critical for the organisation.
Challenges
Initially, the hiring team was receiving profiles via a mailbox. The approach was fine when the employee base was small. With expansion, this approach had a major implication on the entire recruiting process and more so on their delivery to business. Their ability to build, reuse profiles, track and deliver consistent outcomes to business was constantly challenged.
- Cumbersome to track the mailbox for profiles
- Lack of real time data to verify whether profiles were received through other channels
- Existing referral process was time consuming
- Time invested in preparing MIS was a daily waste of time
- The accuracy of data for delivery and leadership was always questioned
- Escalations were common leading to email wars and wastage of recruitment time
RippleHire has helped us in streamlining the recruitment process. The platform is user friendly for both employees and recruiters. It is intuitive and my new team members are able to effortlessly adopt the product too. My best wishes to the RippleHire team for their continued effort to keep the product aligned with the evolving recruitment dynamics.
Rakesh Jain,
Head - Talent Acquisition
Solutions
Post recruiting platform implementation from RippleHire, things started to change. The platform enabled the recruiters to save and track all profiles from a centralized location. Also, the solution ensured that duplication check was done on profiles before they were submitted. Quick access to job and candidate attributes helped the recruitment team to pull up necessary data for insights seamlessly. Significant recruiter buy-in coupled with well-coordinated effort on training and setting up the platform helped the team to go live in less than 3 weeks.They leveraged the hiring manager module from RippleHire enabling them to provide a single window experience to their primary stakeholders.
Metrics
Our association has been more than 2 years old and it has gone from strength to strength. We have been delivering various enhancements and modules in a phased manner which ensures that the recruiters do not get overwhelmed with a big list of changes at one go.
Increase of profiles through employee referral
Ease of referring buddies and ability to track progress real-time established the trust on the effectiveness of the Referral program
Employee engagement
1 in 2 employees participated in the referral program
Offer to Hire conversion
9 out of 10 referred candidates onboarded. Employee act as brand ambassadors and play a vital role in not only reaching out to passive talents but also in ensuring high degree of conversion.
